Legacy CCM Migrations Are Hard
There are many organizations that have made significant investments into modernizing their communications infrastructure to engage customers in unique and important ways, yet continue to be burdened by having to maintain old legacy CCM applications for one simple reason – they can be prohibitively expensive to migrate. The prospect of moving a complicated policy issuance system running on Documaker to a newer platform like Quadient Inspire or OpenText Exstream can be overwhelming. Migrating old systems comprised of thousands of complex policy forms that are bound to demanding output and batching requirements is a daunting task without the right tools & methodologies, and most companies continue to kick the can down the road as a result. We’ve spent decades working with customers on these very sort of problems and have evolved a methodology involving a blend of technology and expertise aimed at eliminating the barriers to migration of these complicated legacy CCM applications.
A better way
Recognizing that most legacy CCM migrations are arduous and expensive tasks, we’ve leveraged our years of CCM product development and consulting experience to craft MigrationXpress with the sole objective of reducing costs and improving accuracy & deployment timelines of legacy CCM migrations. Our technology and implementation methodology can reduce migration costs upwards of 50% and reduce unwanted risk.
Following are two key pillars of MigrationXPress capabilities:
- Ability to “deep-dive” on an entire library to produce specific metrics pertaining to organization of forms by line-of-business, number of forms grouped by complexity, number and nature of variable fields and where they are used, detailed assembly-logic rules for each form and internal section(s) and comprehensive breakdown of font and logo usage throughout.
- Capacity to convert forms to a target environment from their original source for certain legacy platforms. Most other migration methodologies are based upon working with PDF or print-based output as a source format – working with the original source documents ensures that ALL content, variable fields and assembly-logic are accounted for resulting in a highly-accurate migration absent of errors often associated with typical conversions.
Using technology to analyze a legacy CCM application and convert content from the source documents (rather than PDF) significantly improves the accuracy and speed of the migration. This reduces the amount of re-work required typically due to errors or omissions.
Detailed analysis of the legacy CCM application tells us everything that we need to know about how it works and provides a roadmap for re-assembly in the target CCM platform. This removes guesswork normally associated with understanding legacy CCM forms-assembly rules.
Automating mundane and expensive tasks such as template conversion, style re-creation and variable data mapping can dramatically reduce implementation timelines and costs that are often associated with complex CCM migration projects.
Path to Cloud
We've built MigrationXpress with many target vendor's SaaS offerings in mind by ensuring that converted resources don't incorporate features that a cloud solution cannot fully support. We continuously enhance our technology as cloud CCM/UX vendors do the same.