
Rather than focusing purely on omni-channel output, like many other vendors in the CCM space, Quadient places an emphasis on enhancing the customer experience (CX) across a wide-variety of channels. Starting with Inspire Designer, organizations are encouraged to create a “journey” with the solution for their customers that prioritizes continuous engagement and communication designed to make a business processes as simple and painless as possible. Whether these journeys consist of elaborate marketing campaigns or simple statement generation needs, Inspire aims to remove the barriers to full-lifecycle communication often found with multi-platform solutions that don’t talk well with each other. In short, the Inspire platform is capable of managing a broader footprint of customer experiences than most other CCM solutions on the market today.
Whether you’re facing a legacy conversion from another platform or dealing with a new implementation, DocVentive’s Quadient Certified consultants have decades of experience helping customers streamline complex business processes. As a result, they use that knowledge to ensure that your design and implementation of CCM and UX solutions under Quadient Inspire is straightforward, efficient, and meets the demanding needs of your organization.
We can help to establish best-practices design and integration patterns for multiple data sources from a huge range of inputs to drive content generation. These sources may include legacy customer data, transactional data, or relational input from a number disparate systems. Quadient Inspire has very robust data loading and aggregation capabilities (ETL) within Designer, making it very easy to merge, format, and manipulate multiple complex input sources into a single domain model to drive document assembly. A sampling of relevant topics that our team can provide guidance with:
Our certified and experienced team of consultants can assist with the design and/or conversion of documents and templates to Quadient from a wide variety of sources. Depending upon the nature of the project, we may recommend automating the creation of external “Blocks” from the source system to Inspire Content Manager (ICM) or simply opt to build entire templates within Designer. Importantly, every project is different and our expert team can pull from decades of CCM experience to provide guidance that will result in the most efficient and optimized approach toward template design. A sampling of relevant topics that our team can provide guidance with:
After the document design and data integration work is done, our team can provide critical direction on runtime architecture and integration to effectively put those resources into motion to create actual output that enable better communications and experiences for your customers. A sampling of relevant topics that our team can provide guidance with:
Our expert staff is fully certified across the entire family of Quadient solutions including Inspire Designer, Inspire Interactive, Inspire Content Manager (ICM), Inspire Scaler, and Dynamic Communications. Coupled with decades of experience simplifying complex business problems, our team of consultants will ensure that your Quadient Inspire journey gets started off in the right direction. Contact us today.